IAOMS Learning
Difficult Conversations: More Gain, Less Pain
Recorded On: 06/28/2017
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Whether you’re delivering difficult news to patients, colleagues or other stakeholders; speaking with a journalist or addressing staff issues, understanding how to deliver an unwanted message is a critical skill. This webinar discusses the verbal and nonverbal communication skills required to effectively deliver a difficult message with confidence and clarity.
In this webinar, you will learn how to:
- Read your audience prior to the conversation
- Defuse and transform difficult situations using a particular communications style and technique
- Gain greater confidence to develop messaging and deal with difficult conversations
Debra Zabloudil, FACHE, CAE
Debra Zabloudil serves as the President, CEO and founder of the Learning Studio, which serves the association and corporate communities in a variety of consulting, thought leadership and training needs.
On a day to day basis, Debra and her team can be found traveling the globe, producing educational content for leaders in hundreds of different industries or professions, running consulting projects for professional and trade associations and speaking, facilitating and designing workshops and learning labs for customers, members and staffs of organizations worldwide. Debra is a frequent speaker and writer on the topics of leadership development and management issues.
Debra works regularly with a number of well-known organizations such as The Young Presidents Organization (YPO), the International Trade Show IMEX, The American Hospital Association, ASAE, The Association Forum and more.
Debra is a Certified Association Executive and a Fellow of the American College of Healthcare Executives. She is also an Association Forum John T. Thiel award winner and a PCMA “Best in Class” speaker.
Prof. Alexis Olsson (Moderator)
Prof. Alexis B. Olsson has been an IAOMS Fellow since 1992 and serves as IAOMS President (2018-2019) having served as Vice President (2016-2017) and on the Board of Directors as Assistant Executive Director (1999 – 2011).
Prof. Olsson is Chief of Oral and Maxillofacial Surgery at Northwestern Memorial Hospital and Lurie Children’s Hospitals in Chicago. He is Professor of Clinical Otolaryngology, Head & Neck Surgery.
His clinical interests include facial trauma, reconstructive and orthognathic surgery. Prof. Olsson serves as an Examiner for the American Board of Oral & Maxillofacial Surgeons, and holds fellowships including the American College of Surgeons.
Prof. Olsson received his undergraduate education at Carroll University (USA). He completed his graduate education at Northwestern University, and postgraduate residency training in Oral & Maxillofacial Surgery at Northwestern Memorial Hospital in Chicago.